A ticketing system is the most widespread medium of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to solve a problem that takes some time to investigate or that needs to be escalated to an admin. In this way, all responses contributed by either side will be kept in the same place in the event that someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to sign in and out of at least two accounts to complete a given operation or to reach the company’s help desk support team. In case you wish to administer several domains and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Also, it can take a considerable period of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing your website files or customizing different account settings. The ticketing system is being closely monitored 24/7 by our help desk support team members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive help. In contrast with some other hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any billing or technical problem. Moreover, you can see a collection of informative articles, which will help you handle the most commonly confronted problems on your own.