Phone Support
What does ?phone support? imply in the realm of web hosting?
In the event that you've ever had a web hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for a lot of things it's better to talk to a live person over the phone instead of exchange support tickets or email messages. If you'd like to find out more about a particular service before you decide to order it or in case something small-scale has to be made, for instance, it will be far easier and quicker to do it real-time. If you are able to talk with representatives over the phone, it is also very likely that you're using the services of a real website hosting supplier, not just a reseller. The type of support that you will get over the telephone differs between different providers - from general issues to professional tech support. Usually most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are resolved through email and tickets.
Phone Support in Web Hosting
If you decide to get one of our web hosting, you will be able to talk with our support team via phone for 14 hours per day. We will help you choose the ideal package for your websites since we realize that it is better to discuss this kind of issues with a live person. If you already have an account, we are able to help you with your sales/billing questions as well as general matters, even with some tech problems that don't require too much time or escalation to a system administrator because it will be more appropriate to open a ticket for time-consuming matters and have the correspondence in one place. We now have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk to one of our representatives.