Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be responded to within maximum 1 hour after the support ticket or e–mail is submitted. If your case calls for additional assistance from a server administrator, we’ll forward the ticket or the email to the person in charge, right away and we will leave a comment to notify you that more time will be required for discovering the optimal solution. And if you take advantage of the Managed Services package, any of the server management tasks included there will be executed whenever you choose.

  • Top quality support service

  • A Premium–Quality Client Support Service

  • We will be available to you 24–7 to respond to any queries that you may have regarding our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require help with server management procedures, you can take a look at our Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated server includes our free–of–cost Control Panel, which sports an integrated knowledge base and a collection of step–by–step video tutorials. Whenever you need assistance working with the Control Panel, just press the Videos or Help buttons located in the upper right corner.