Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying high quality support without delay is our high priority, so we support each web hosting plan with a one hour ticket response guarantee. Once you present a ticket or send us an e–mail, our user support team will try all they could do to provide the most acceptable answer to your problem and to supply you with assistance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is delivered by a team of proficient employees who are able to respond to your question without delay. You can easily speak to the tech support crew by launching a help and support ticket from your Control Panel or by sending us an email message. On business days, you can also contact us on the phone or use the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a detailed practical knowledge base into the Control Panel so that you can get hold of convenient step by step recommendations any time. Each part of the Control Panel possesses its own contextual support area offering a variety of how–to articles. We have also made training videos to provide you with a better idea of exactly how to execute any presented task.